Chatbot is a computer program using artificial intelligence to simulate human conversation through a chat interface and capable of simultaneously addressing big portion of customer inquiries in real time.
Benefits for clients
Analysis of data, facilitation of opportunity scan workshops and creation of business cases to identify the most suitable use cases for Chatbot implementation.
In-depth business process analysis, detailed exceptions / error handling, preparation of a client-specific knowledge base, solution design and test scenarios.
Support in solution integration and deployment, functional testing, facilitation of user acceptance testing, change management, training and maintenance.
Robotics center (RC)
All Digital Transformation projects are delivered by RC joint teams located in Bratislava and Paris. RC operates as digital hub providing its services to Mazars member firms and their clients across Europe. Focus of RC is on RPA, process mining and artificial intelligence.
Sample use case - Recording an insurance claim
What Gartner says:
“25% of customer service and support operations will integrate Virtual Customer Assistant or Chatbot technology across engagement channels by 2020.”
“AI in sales allows for more efficiency and effectiveness in business processes, often with up to 30 percent higher conversion rates when engaging prospects or leads.”
“Organizations report a reduction of up to 70 percent in call, chat and/or email inquiries after implementing a Chatbot.”